Ordering


Ordering

How to Contact Customer Services
Ordering by Phone, Fax, or Mail
Requesting Catalogues
Safe-Shopping Guarantee
Setting Up an Online Account
Lost Your Password?
Special Offers & Promotional Codes
Worldwide Shipping


How to Contact Customer Services

Customers who wish to: order products; make enquiries concerning orders already placed; request title information, price, availability, or general bibliographic data; or establish a new account should contact the U.K. Customer Service Department at:

Phone: +44 (0) 1243 843291
Fax: +44 (0) 1243 843302
Web: http://wileyemea.custhelp.com
Hours: Weekdays, 8:00 a.m to 5:30 p.m.



Ordering by Phone, Fax, or Mail

Wiley books may be ordered directly from the address and phone numbers shown below. We accept payment in Pounds Sterling or Euro's, customers can pay by cheque or credit card. We accept American Express, Visa, Mastercard and Maestro. Please note that we no longer accept Diners or JCB and we cannot accept Visa Electron Cards. In accordance with PCI DSS and best security practice, we do not accept card orders via email. Customers with an existing account number who wish to place telephone orders should have their Wiley account numbers readily available when they call.

John Wiley & Sons Ltd
European Distribution Centre
New Era Estate
Oldlands Way
Bognor Regis
West Sussex
PO22 9NQ UK
Phone: +44 (0) 1243 843291
Fax: +44 (0) 1243 843302
Web: http://wileyemea.custhelp.com



Requesting Catalogues

If you would like to receive a copy of any of the Wiley catalogues please send an e-mail to db_group_oxford@wiley.com. Please include your area of interest, name, address and phone number in the body of the e-mail. Alternatively you can sign up for our regular email alerts, check out the sign up page here



Safe-Shopping Guarantee

When you use your credit card to shop at wiley.com, rest assured that the transaction is secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology–the Internet standard for secure transactions. This technology safeguards your personal information and guarantees privacy.

The Shopping Cart needs you to have a 128-bit encryption in order to support the security technology - if using Microsoft Explorer you can download this upgrade free here.

Your order information and purchase history are further protected by a password you choose. If you forget your password, we will first verify your identity, then send a new password to the e-mail address listed in your wiley.com account.



Setting Up an Online Account

You are invited to establish a personal account during the shopping process of an online order. Simply select a password for your account and you're ready to go. If you need to access your account, click on the My Account link located in the top right-hand corner of most pages on this site. You will be able to take advantage of features associated with your account, like changing your account information, tracking recent orders, and order history.



Lost Your Password?

If you've lost or forgotten the password for your Wiley account, we can send you a new one. Anywhere you’re asked to provide a password, there will be a link to our Password Retrieval page. Just click on the link, fill out the form, and submit. We'll immediately generate a new password and send it to the e-mail address we have on record for your account.



Special Offers & Campaign Codes

If you have a promotional (or discount) code to apply towards your purchase, please enter the code in the promotion code field in your shopping cart. If you mail, fax, or phone in your order, be sure to include the code to receive your discount. You'll find promotional codes on Wiley mailings, on our Offers page, and at the conferences at which we exhibit. Please note that offers cannot be combined.



Worldwide Shipping

wiley.com services most countries around the world. Special instructions apply when shipping to the following locations:

Special instructions when shipping to: Germany, Austria, Switzerland, Luxembourg, Liechtenstein

Website: www.wiley-vch.de

Wiley-VCH Verlag GmbH
Customer Service Department
P.O. Box 101161
D-69451 Weinheim
Germany

Phone: +49 6201 606152
Fax: +49 6201 606184
E-mail: sales-books@wiley-vch.de

Special instructions when shipping to: Australia, New Zealand and Pacific Islands

Website: www.johnwiley.com.au

John Wiley & Sons Australia, Ltd.
Australian Distribution Centre
33 Windorah Street
Stafford QLD 4053
Australia
Toll free phone (from within Australia only) 1800 777 474
Toll free phone (from New Zealand only) 0800 448 200
Other overseas phone + 61 7 33548455
Toll free fax (from within Australia only) 1800 802 258
Overseas fax number + 61 7 33527107
E-mail: custservice@johnwiley.com.au