Shipping and Returns


Shipping & Returns

When Will My Order Arrive?
Shipping Rates
Taxes and Customs
Our Returns Policy
Addresses for Returns


When Will My Order Arrive?

UK: 5- 7 days
EU Surface: 2-3 weeks
EU Air: 1-2 weeks
Non EU Surface: 2-3 weeks
Non EU Air: 1-2 weeks
Middle East/Africa/Japan Surface: 4- 6 weeks
Middle East/Africa/Japan Air: 2- 3 weeks

These periods do not allow for any customs clearance difficulties that may arise (Non EU countries only) that are beyond our control.



Shipping Rates

In UK:  £3.70 flat rate (delivery 3-5 working days)
In Europe:  £5.35, €8.00 surface post, £12.75, €16.00 airmail post
Rest of World:  £7.75, $13.95 surface post, - £14.95, $26.95 airmail post

For orders over 15 units contact with the UK customer services department should be made.

* Where applicable the above prices include VAT. Delivery will be arranged by John Wiley & Sons Ltd. on your behalf via Wiley Distribution Services Ltd. Alternatively you may collect your order by prior arrangement.


 

Notifications for websites:

Tax

Tax treatment and country rules will be applied consistently across all our products and services.

Australian Goods & Services Tax (GST) - Journal Subscription Products only
Customers in Australia should add GST. Subscription agents are responsible for collecting GST from their customers in Australia. Our ABN number is 29 004 901 562.

Canadian Goods And Services Tax (GST) - Journal Subscription Products only
Customers in Canada should add GST to all print products. For electronic products HST should be added at the rates detailed within the link below. For a journals subscription which includes both electronic and print content then the net sales price is split 50:50 between print and electronic components, with the respective GST and HST rates applied.
Subscription agents are responsible for collecting GST and HST from their customers in Canada. Our GST number is R123404899. Please visit the follow site from the Canadian Revenue Agency to obtain up to date GST and HST rates:

http://www.cra-arc.gc.ca/tx/bsnss/tpcs/gst-tps/rts-eng.html

Norwegian VAT
Customers in Norway should add the current rate of VAT for all electronic products. Subscription agents are responsible for collecting tax from their customers in Norway. Our registration number is 2001608. Please visit the follow website to obtain up to date Norwegian  VAT rates:

http://www.skatteetaten.no/en/Bedrift-og-organisasjon/Merverdiavgift/Guide-to-Value-Added-Tax-in-Norway

South Africa Goods and Services Tax
All business and consumer customers in South Africa should add VAT for electronic products. Subscription agents are responsible for collecting VAT from their customers in South Africa. Our registration number is 4120265709. Please visit the follow website to obtain up to date South Africa VAT rates:

http://www.sars.gov.za/TaxTypes/VAT/Pages/default.aspx

European Union VAT
Customers in the European Union will be charged VAT on both the electronic and print content. For a journals subscription product which includes both electronic and print content then the amount of VAT charged for each element is currently based on a 50:50 split of the net sales price with the respective VAT rate applied.

Customers in the EU must provide a VAT registration number or a form of evidence to show entitlement to exemption; customers who are not registered or exempt will be charged VAT. Journal Subscription Agents registered for VAT will continue to operate under reverse charge rules.

From 1 January 2015, new VAT place of supply rules are applied to business to consumer (B2C) supplies. This affects Wiley e-services (‘digital services') supplied to you.  A consumer in this sense is a non VAT registered individual or business.  The place of supply VAT rules in relation to e-services to business to business (B2B) customers is unaffected. If you are VAT registered, then the e-services Wiley sells to you is not affected by this change in legislation.

Prior to Jan 1st 2015 the place of taxation for supplies of electronic / digital services which Wiley supplies to non VAT registered individuals or businesses is determined by the location of where Wiley is based, as the  supplier of the services. However, from 1 January 2015, the place of taxation is determined by the location of where you as the consumer are based, therefore, digital supplies will be taxed at the VAT rate applicable in your EU state. 

Please visit the follow website from the European Commission to obtain up to date EU VAT rates:

http://ec.europa.eu/taxation_customs/resources/documents/taxation/vat/how_vat_works/rates/vat_rates_en.pdf


Wiley VCH Verlag GmbH, Ernst & Sohn and GIT Verlag titles

VAT will be charged for Wiley-VCH, Ernst & Sohn and GIT Verlag titles supplied in Switzerland and also supplied in Austria

Further detail (in addition to the above) in order to assist Customer Services:

What are digital services ? 

E-services include, video on demand, downloaded applications (or ‘apps'), music downloads, gaming, e-books, anti-virus software and on-line auctions. Within this definition, Wiley's services fall into the category of e-books and downloadable applications.  These are the services which Wiley supplies to which the new rules apply from 1 January 2015.  NB - these new rules apply to every digital product and service Wiley supplies and there are no exceptions i.e. to the extent that any electronic / digital services are supplied to non registered customers then Wiley must charge VAT based on where that non registered customer is located.

How do I know if we are applying the new rules correctly ?

If we supply digital services and our customer does not provide us with a VAT Registration Number (VRN) or a VAT exempt notification then we must treat that customer as a non registered individual or business to whom the new rules (as outlined above) will apply.  i.e. it must be treated as a B2C transaction whereby the rate of applicable VAT is based on where the customer (the "C",  is located).

Who do the new rules apply to ?

Wiley has two types of customers, those who are VAT registered and those who are not; the new rules apply to the non registered customers only.  For customers who are VAT registered then there is no change in the rules and the supplies we make will continue to follow existing rules concerning the place of supply.  A B2B supply  (i.e. Wiley supplying to a VAT registered business customer, "B") will apply VAT based on where Wiley is based and reverse charge rules will apply - no change; a B2C supply (i.e. Wiley to a non VAT registered customer) currently applies VAT where Wiley is based but after 1 January 2015 the VAT rate will be based on where the non VAT registered customer is based.

Is there further information I can pass to the customer

 

Further information can be found on the UK tax authority website:

http://www.hmrc.gov.uk/posmoss/index.htm?WT.ac=VAT_POSjan

Will there be any change for customers who have purchased electronic journals subscriptions from Wiley

No - Wiley Subscriptions Services Inc has been registered under the VAT on e-Services (VOES) scheme since 2003. Therefore Wiley electronic journal subscription have been charged at the VAT rate based on where that non registered customer was located.

 

 



Our Returns Policy

If you are not completely satisfied with a product purchased from John Wiley & Sons, Ltd., return it within 30 days of receipt for a replacement copy or a full refund. For your protection we recommend that you use a recorded delivery service. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. Please package the item securely and send it to us with the delivery slip to the Returns Department at the address below.

For our full returns policy for our Trade Accounts please click here.



Addresses for Returns

When returning products, please include a copy of the invoice in the package with the returned product(s). Be sure to send by traceable means.

Wiley
Returns Department
New Era Estate
Bognor Regis
West Sussex
PO22 9NQ
Phone: +44 (0) 1243 843294