Shipping and Returns

Shipping & Returns

When Will My Order Arrive?
Shipping Rates
Taxes and Customs
Our Returns Policy
Addresses for Returns

When Will My Order Arrive?

UK: 5- 7 days
EU Surface: 2-3 weeks
EU Air: 1-2 weeks
Non EU Surface: 2-3 weeks
Non EU Air: 1-2 weeks
Middle East/Africa/India/Pakistan Surface: 4- 6 weeks
Middle East/Africa/India/Pakistan Air: 2- 3 weeks

These periods do not allow for any customs clearance difficulties that may arise (Non EU countries only) that are beyond our control.

Shipping Rates

In UK:  £3.70 flat rate (delivery 3-5 working days)
In Europe:  £5.35, €8.00 surface post, £12.75, €16.00 airmail post
Middle East/Africa/India/Pakistan:  £7.75, $13.95 surface post, - £14.95, $26.95 airmail post

For orders over 15 units contact the U.K. customer services department.

Print book prices quoted are excluding VAT. If your country charges VAT on print books you may be required to pay the VAT amount to the carrier who will advance that import VAT payment to the relevant authorities on your behalf.

Shipping costs to EU countries will include an additional cost of €3.95 to cover the cost of export declaration documentation, this is a pass-through cost from the carrier.

Any other applicable tariff, duty, taxes or customs clearance charges required by your country for importing consumer goods are the responsibility of you, the buyer, and will be charged by your carrier. These costs are not determined or levied by Wiley, are not negotiable, nor can they be waived. Failure to accept those charges may result in non-delivery of your order and additional costs to return to Wiley.

* Where applicable the above prices include VAT. Delivery will be arranged by John Wiley & Sons Ltd. on your behalf via Wiley Distribution Services Ltd. Alternatively you may collect your order by prior arrangement.

Taxes and Customs

Taxes: VAT is applicable on postage and electronic products (including CD's) supplied within the EU.

If you are a VAT registered company our customer services department can correct the invoice issued so that your company can account for VAT on a reverse charge basis. In order to receive a corrected invoice please contact our customer services department, supplying a copy of your VAT registration certificate or another proof of your VAT registered status, which shows the registered business address and registered VAT number.

Customs: Shipping costs do not include any duties, taxes, or clearing charges levied by the destination country. These charges are the responsibility of the customer and will vary from country to country. We cannot predetermine what the charges will be. The charges may be billed directly to the customer by the destination's customs authority, or may be billed to the customer through John Wiley & Sons Ltd. We suggest that you call your local customs office if you would like more information on customs duties in your country.

Our Returns Policy

If you are not completely satisfied with a product purchased from Princeton University Press, return it within 30 days of receipt for a replacement copy or a full refund. For your protection we recommend that you use a recorded delivery service. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. Please package the item securely and send it to us with the delivery slip to the Returns Department at the address below.

For our full returns policy for our Trade Accounts please click here.

Addresses for Returns

When returning products, please include a copy of the invoice in the package with the returned product(s). Be sure to send by traceable means.

Returns Department
New Era Estate
Bognor Regis
West Sussex
PO22 9NQ
Phone: +44 (0) 1243 843294