Returns Policy

 

Returns Period
Please note that returns will be accepted for credit up to twelve months from date of invoice.

Out of Print Titles
Will continue to be accepted for return for three months after being placed out of print.

Documentation
All returns must be accompanied by invoice numbers and dates. Books received without such documentation will not be accepted.

Condition of Books
Books should be returned in mint, re-saleable condition with price stickers, prices etc. removed. Stickered books will not be credited.

Carriage Costs
Returns will be made at the customers expense except in the case of books sent in error.

Software
Software cannot be accepted for return unless defective.

Books Received Outside of the Returns Policy
Books that fall outside the returns policy may be returned to the customer or disposed of after consulation with the customer. To avoid this possibility, pre-authorisation may be sought from [email protected].

All returns should be sent to:

Wiley
Returns Department
European Distribution Centre
New Era Estate
Oldlands Way
Bognor Regis
West Sussex
PO22 9NQ

Phone: +44 (0) 1243 843294

Fax: +44 (0) 1243 843303

Monday - Friday - 08:00 - 17:30