Ordering

Ordering

How to Contact Wiley Customer Services
Ordering by Phone, Fax, or Mail
Safe-Shopping Guarantee
Setting Up an Online Account
Lost Your Password?
Promotion and Discount codes


How to Contact Wiley Customer Services

Customers who wish to: order products; make enquiries concerning orders already placed; request title information, price, availability, or general bibliographic data; or establish a new account should contact our International distributor John Wiley & Sons Ltd:

Phone: +44 (0) 1243 843291
Fax: +44 (0) 1243 843303
Hours: Weekdays, 8:00 a.m to 5:30 p.m.



Ordering by Phone, Fax, or Mail

MIT Press books may be ordered directly from our international distributor John Wiley & Sons Ltd,at the address and phone number shown below. Customers can pay by credit card (not Diners or JCB). Visa Electron cards cannot be accepted. In accordance with PCI DSS and best security practice, credit card orders cannot be received via email.

The majority of orders will be despatched immediately. There will be a slight delay for new books between US and international publication dates to allow for shipping to the UK warehouse. For a small number of our older publications we keep limited stock and there may be a delay in the supply of your order.

John Wiley & Sons Ltd
European Distribution Centre
New Era Estate
Oldlands Way
Bognor Regis
West Sussex
PO22 9NQ UK
Phone: +44 (0) 1243 843291
Fax: +44 (0) 1243 843303



Safe-Shopping Guarantee

When you use your credit card to shop at MIT Press, rest assured that the transaction is secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology–the Internet standard for secure transactions. This technology safeguards your personal information and guarantees privacy.

The Shopping Cart needs you to have a 128-bit encryption in order to support the security technology - if using Microsoft Explorer you can download this upgrade free here.

Your order information and purchase history are further protected by a password you choose. If you forget your password, we will first verify your identity, then send a new password to the e-mail address listed in your wiley.com account.



Setting Up an Online Account

You are invited to establish a personal account during the shopping process of an online order. Simply select a password for your account and you're ready to go. If you need to access your account, click on the My Account link located in the top right-hand corner of most pages on this site. You will be able to take advantage of features associated with your account, like changing your account information, tracking recent orders, and order history.



Lost Your Password?

If you've lost or forgotten the password for your online account, we can send you a new one. Anywhere you’re asked to provide a password, there will be a link to our Password Retrieval page. Just click on the link, fill out the form, and submit. We'll immediately generate a new password and send it to the e-mail address we have on record for your account.



Promotion and Discount codes

If you have a promotional (or discount) code to apply towards your purchase, please enter the code in the promotion code field in your shopping cart. If you mail, fax, or phone in your order, be sure to include the code to receive your discount. You'll find promotional codes on MIT Press mailings, and at the conferences at which we exhibit. Please note that offers cannot be combined.